Frequently Asked Questions
Please contact our support team and we will gladly find out if have already been registered with us.
You have to login in to the website/app using your username and password that you have chosen when you created your account.

Using one of the available payment methods, you have to deposit funds into your account.

Choose one of the games that you wish to play and click "Play" button.
After registering at and verifying your email address, you have to provide us with additional documents. Those will ensure that's you and that you are not opening an account on behalf of someone else. That way we also guarantee security of processed payments.

Depending on the payment method, we may also request its proof. Our verification process despite being straightforward it is also individual, therefore it may vary from time to time.

Please contact our support team if you require any further information.
If you have provided us with all the required details, proof of your identity and payment methods used, the verification process will be done as soon as possible, however it can take up to 72 hours.
Try to restore it on our website using the “Forgot Password?” link you will find under the login section. We will send the password reactivation link to your registered e-mail address. If you don't receive your forgot password email, please contact us at [email protected] or via our Live Chat.
If you have blocked your account due to repeatedly entering your password incorrectly, contact us at [email protected] or via our Live Chat.
My Account
Identity verification is important both for us and for you. Through identifying your identity we can properly safeguard your sensitive personal data and protect your funds at all times.

In addition verifying your identity together with the details of your payment methods, you allow our team to go through your withdrawal requests and process them faster, meaning your funds will reach you faster.

Last, but not least, we are a regulated online casino and we follow all the best practices which regulators release on regular basis towards AML, player protection and delivering a responsible gambling environment.
Some of the information can be amended in your User Account, but some data can be changed only with the help of our support team, therefore do not hesitate to contact them.